Home Installation Terms & Conditions
GlOBE ELECTRONICS PTY LTD HOME SERVICES TERMS AND CONDITIONS
ACKNOWLEDGEMENT REGARDING SUBCONTRACTING
You acknowledge that GLOBE ELECTRONICS PTY LTD Home Services will subcontract the performance of the Services to a third party. The Service Personnel who attend at the Premises will be contractors engaged by GLOBE ELECTRONICS PTY LTD Home Services to perform the Services or employees or sub-contractors of such contractors.
INFORMATION PROVIDED BY YOU
You warrant to GLOBE ELECTRONICS Home Services that all information provided by you in relation to the Services and the Premises (including all such information provided by you which you paid for the Services and all such information provided by you through the Booking Platform) is correct and complete. If this is not the case, in addition to its other remedies available at law, GLOBE ELECTRONICS Home Services may refuse to provide the Services and/or require the payment of extra fees.
CHANGES, CANCELLATIONS, AND REFUNDS
GLOBE ELECTRONICS PTY LTD Home Services requires 24 hours’ notice to change, cancel or re-schedule an installation or repair service that has been scheduled. If you do not provide GLOBE ELECTRONICS PTY LTD Home Services with the required notice, GLOBE ELECTRONICS PTY LTD Home Services may at its discretion charge you a cancellation or reschedule fee of $80.
You must ensure that a person who is at least 18 years of age is present at the Premises at all times whilst Service Personnel are present at the Premises to provide the Services, and that such person is authorized to approve all completed work and provides such assistance as the Service Personnel may reasonably request in order to provide the Services. If not, the Service Personnel may leave the site and GLOBE ELECTRONICS PTY LTD Home Services may invoice you for an extra installation site visit.
Installation vehicles, equipment and Service Personnel must have clear and unhindered access to the Premises and all parts of the Premises (including all internal/external locations) where the units are to be installed or repaired. Globe Electronics PTY LTD Home Services will not be responsible for moving or damage to any of your furniture or valuables which are obstructing access. If delivery is included in the scope of works for the Services, the unit(s) to be installed will be delivered on the day of installation.
Installations do not include any parts or accessories (fittings, extension hoses, pressure limiting valves) except where specifically listed in the scope of works for the Services.
LIMITATION OF LIABILITY & RELEASE
You acknowledge and agree that to except as otherwise expressly provided under these terms and conditions or required by law (including, without limitation, the Australian Consumer Law), under no circumstances shall GLOBE ELECTRONICS PTY LTD Home Services be liable to you or any other person for any loss, cost, damage, expense, injury or death arising from, or in connection with, the Services (or any other services provided to you), whether in contract (including any breach of these terms and conditions), tort (including negligence), equity, restitution, under statute or regulation, under any other legal cause of action, claim or right, or otherwise, including without limitation, any loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, loss of reputation, cost of obtaining replacement goods, indirect, incidental, special or consequential damages, data loss or corruption, economic loss or damages of any nature or description, or any loss or damage caused by any Service Personnel acting outside of his or her actual authority or not in performance of their duties to GLOBE ELECTRONICS PTY LTD Home Services. In consenting to the performance of the Services, you agree to release GLOBE ELECTRONICS PTY LTD Home Services (to the maximum extent permitted by law), from and against any loss, liability or damage to the Premises (including but not limited to, walls, skirting boards, floors) which may occur in the course of the performance of the Services by the Service Personnel. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), the liability of GLOBE ELECTRONICS PTY LTD Home Services in respect of the Services is limited to (at the election of GLOBE ELECTRONICS PTY LTD Home Services) resupplying the Services or paying the cost of having the Services re-supplied. To the extent permitted under the Australian Consumer Law, if any services provided to you by GLOBE ELECTRONICS PTY LTD Home Services are of a kind not ordinary acquired for personal, domestic or household use, then the liability of GLOBE ELECTRONICS PTY LTD Home Services for any failure by those services to comply with any Consumer Guarantee is limited to (at the election of GLOBE ELECTRONICS PTY LTD Home Services) resupplying those services or paying the cost of having those services re-supplied.
GLOBE ELECTRONICS PTY LTD Services will use its best efforts to deliver timely service notwithstanding unpredictable scheduling volume spikes, unscheduled transport or sickness problems and other factors beyond its control, including but not limited to power failure, technical breakdowns, and acts of God. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), all express or implied representations, conditions, warranties, guarantees or other provisions that are not contained in these terms and conditions are excluded. If GLOBE ELECTRONICS PTY LTD Home Services’ ability to perform the Services is impaired by your failure to cooperate or circumstances beyond the control of GLOBE ELECTRONICS PTY LTD Home Services, GLOBE ELECTRONICS PTY LTD Home Services may choose not to provide the Services and Installation. GLOBE ELECTRONICS PTY LTD Home Services may also choose not to provide the Services if dangerous or unhealthy conditions are present at the Premises.
SAFETY OF OUR WORKFORCE
The working environment in which GLOBE ELECTRONICS PTY LTD Home Services is requested to perform the Services must meet the respective Occupational Health and Safety (OH & S) regulations in the applicable State or Territory. If the Service Personnel reasonably believe that the working environment at the Premises does not meet the requirements of the relevant State or Territory OH & S regulations then the Service Personnel may leave the Premises without performing the Services and GLOBE ELECTRONICS PTY LTD Home Services may invoice you for the attendance by the Service Personnel at the Premises.
GLOBE ELECTRONICS PTY LTD Home Services is committed to an ongoing quality assurance process for its home installation network. An important part of this process is regular in-home inspections of installations completed by its network of experienced installers and contractors. Following the completion of your installation service, you may be contacted by GLOBE ELECTRONICS PTY LTD Home Services with a request to take part in an optional in-home inspection. You consent to being contacted by GLOBE ELECTRONICS PTY LTD Home Services for these purposes and acknowledge, agree that this consent shall remain effective (and that it will be reasonable for GLOBE ELECTRONICS PTY LTD Home Services to continue to contact you for such purposes) until you indicate that you no longer wish to be contacted by GLOBE ELECTRONICS PTY LTD Home Services for such purposes (which you can do by calling: 1300 132 912).
LIMITED WARRANTY FOR APPLIANCE INSTALLATION SERVICES
GLOBE ELECTRONICS PTY LTD Home Services will rectify any defect (at no additional charge to you) which arises during the 12 month period commencing on the date the performance of the Services is completed, in the work carried out by Service Personnel when installing any appliance (other than a gas appliance or air conditioner).
This warranty does not extend to any faults caused by: (i) alterations, modifications and changes made independently (and without the prior written consent of GLOBE ELECTRONICS PTY LTD Home Services) by you and/or any third party to the work performed by the Service Personnel; (ii) any failure by you to properly maintain the installed appliance; (iii) any failure by you to follow any instructions or guidelines provided in any instruction manuals, user guides or any similar documentation for the installed appliance; (iv) the continued use of the installed appliance after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or (v) fair wear and tear, any accident or act of God.
Your existing wiring & switchboard must comply with applicable state/federal standards. GLOBE ELECTRONICS PTY LTD Home Services will not, under any circumstance, move, alter or install electrical outlets or undertake wiring & switchboard upgrades unless such work is included in the scope of works for the Services.
GLOBE ELECTRONICS PTY LTD Home Services is not liable for additional plumbing not included in the scope of works for the Services or ensuring a sufficient water flow rate required for the operation of any appliances to be installed as part of the Services. If the water flow rate is insufficient for the operation of the appliance, GLOBE ELECTRONICS PTY LTD Home Services will not complete the installation and you may be charged a reschedule fee of $75.